Welcome to Eledtric’s Help Centre!

Hi there! We’re so glad to have you as part of the Eledtric family. Whether you need help with an order, want to learn about returns, or just have a question, we’re here to make things easy for you.

Help Centre

Our team is available every day from 8:00 AM to 10:00 PM China Standard Time. Call us at +8619924233626, and we’ll be happy to assist.

You can also explore the helpful resources below to find answers on your own.

How can we help you today?

Here’s what you can do here:

Your Orders

Track your packages in real-time.
Edit or cancel an order easily.

Returns & Refunds

Returning a product? We’ll guide you step-by-step.
Print a return label in seconds.

Account Settings

Forgot your password? No worries, update it here.
Change your email or address in just a few clicks.

Payment Settings

Add or edit payment methods securely.
Review your past payments whenever you need to.

Can’t find what you’re looking for?

Drop us an email: info@eledtric.cn

or

Call us at: +8619924233626

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